Welcome, creatures of the night! Below you’ll find answers to the most common questions about our dark fashion realm. If your query remains in the shadows, contact our coven at [email protected].
Products & Sizing
What kind of products does Kreepsville 666 offer?
We specialize in horror-inspired fashion and accessories for those who embrace their inner darkness. Our collection includes Bat Wing Capes, Gothic Dresses, Spooky T-Shirts & Tops, Macabre Jewelry, and various eerie accessories like Enamel Pins, Patches, and Umbrellas & Fans.
Do you offer men’s clothing?
Yes! We have a dedicated Men’s section featuring horror-themed apparel and accessories designed specifically for our male followers of the dark arts.
Where can I find size charts for your clothing?
Size charts are available on each product page. We recommend consulting our necromantic measurements guide before selecting your size to ensure the perfect fit for your dark attire.
Ordering & Payment
What payment methods do you accept?
We accept various forms of mystical currency: Visa, MasterCard, JCB, and PayPal. All transactions are secured with powerful protection spells.
How long does order processing take?
Our nocturnal artisans require 1-2 days to carefully prepare your items for their journey. During full moons and high-volume haunting seasons, processing may take slightly longer due to increased paranormal activity in our warehouse.
Can I modify or cancel my order after placing it?
Once an order ritual is complete, modifications or cancellations may only be possible if our coven hasn’t begun processing. Contact us immediately at [email protected] with your order details.
Shipping & Delivery
What shipping options are available?
We offer two vessels of darkness:
– Standard Shipping (The Express Broomstick): $12.95 via DHL or FedEx, delivered in 10-15 days after shipping
– Free Shipping (The Phantom Carriage): FREE on orders over $50 via EMS, delivered in 15-25 days after shipping
– Standard Shipping (The Express Broomstick): $12.95 via DHL or FedEx, delivered in 10-15 days after shipping
– Free Shipping (The Phantom Carriage): FREE on orders over $50 via EMS, delivered in 15-25 days after shipping
Do you ship internationally?
We spread darkness worldwide! However, our shadows haven’t penetrated some remote areas and parts of Asia yet. Customs fees or import taxes are the responsibility of the recipient, as even our dark magic has limits with bureaucratic barriers.
How can I track my order?
Once your order dispatches from our haunted headquarters in Tucson, Arizona, we’ll send you a tracking sigil via email. This magical number allows you to follow your package’s journey through the mortal realm.
What if my package gets lost in the void?
Should your package seem delayed by supernatural interference, contact our coven at [email protected]. We’ll perform a location spell to determine its whereabouts.
Returns & Exchanges
What is your return policy?
If any item doesn’t summon the joy you expected, you have 15 days from receipt to initiate a return. Visit our Returns page for the full incantation process. Items must be unused and in their original packaging.
How long do refunds take?
Once we receive your returned items and confirm they meet our conditions, refunds typically appear in your account within 5-10 business days, depending on your payment method and financial institution’s processing time.
Do you offer exchanges?
Currently, we recommend placing a new order for the desired item and returning the original following our return ritual. This ensures you receive your correct dark fashion as quickly as possible.
Account & Technical Issues
How do I create an account?
During the checkout ritual, you’ll have the option to create an account. This allows you to track orders, save your dark preferences, and make future purchases more efficiently.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page, and we’ll send a resurrection spell to your email to help you regain access to your account.
How can I update my account information?
Log into your account and navigate to the “Account Details” section where you can update your personal information, shipping addresses, and communication preferences.