Greetings, dark souls and creatures of the night! At Kreepsville 666, we want you to be completely satisfied with your eerie attire and haunting accessories. However, we understand that sometimes even the most carefully chosen gothic garments might not fit perfectly or meet your expectations. That’s why we’ve established this policy to guide you through our returns and exchanges process.
RETURN & EXCHANGE POLICY
We accept returns and exchanges for items in their original condition, unworn, unwashed, with all tags attached, and in their original packaging within 15 days of delivery.
NON-RETURNABLE ITEMS
For the safety of our dark community, we cannot accept returns or exchanges on the following items:
- Enamel Pins & Buttons (for hygiene reasons)
- Stickers (once removed from backing)
- Beauty Accessories (for hygiene reasons)
- Jewelry (for hygiene reasons, unless defective)
- Items that have been worn, washed, or altered
- Items without original tags or packaging
THE RETURN & EXCHANGE PROCESS
INITIATE YOUR RETURN OR EXCHANGE
Within 15 days of receiving your order, email our coven at [email protected] with the following information:
Subject: Return/Exchange Request – [Your Order Number]
Body:
– Full Name:
– Order Number:
– Item(s) to Return/Exchange:
– Reason for Return/Exchange:
– Preferred Resolution: (Refund / Exchange for [Specific Item])
– Contact Information:
AWAIT OUR RESPONSE
Our coven will respond within 2-3 business days with a Return Authorization Number and instructions. Do not send items without this authorization as we cannot process unauthorized returns.
PACKAGE YOUR ITEMS
Carefully pack the items in their original packaging with all tags attached. Include a copy of your order confirmation or the original packing slip. Write the Return Authorization Number clearly on the outside of the package.
SHIP YOUR RETURN
Send your package to our haunted headquarters:
Kreepsville 666 Returns
3141 Dogwood Lane
Tucson, US 85710
We recommend using a trackable shipping service as you are responsible for the return shipping costs unless the item is defective or we made an error.
PROCESSING
Once we receive your return, please allow 5-7 business days for inspection and processing. We’ll notify you via email once your return has been processed.
REFUNDS
Refunds will be issued to the original payment method used for purchase:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
- PayPal: 3-5 business days after processing
Please note that original shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
EXCHANGES
For exchanges, we’ll ship your new item once we receive and process your return. If the exchanged item has a different price, we’ll either refund the difference or charge the remaining balance accordingly.
INTERNATIONAL RETURNS
For our global dark souls (excluding some remote areas of Asia), please note that you are responsible for any customs fees, duties, or taxes associated with returning items. We cannot mark returned items as “gifts” or declare a lower value.
DEFECTIVE OR INCORRECT ITEMS
If you receive a defective item or the wrong product, contact us immediately at [email protected]. We’ll cover return shipping costs and expedite your replacement or refund.
If you have any questions about our returns and exchanges policy, don’t hesitate to contact our coven. We’re here to ensure your experience with Kreepsville 666 is as satisfying as finding the perfect piece of dark fashion for your collection!
May your returns be as rare as a sunny day in Transylvania!
The Kreepsville 666 Coven